Terms and Conditions

Last Updated: November 12, 2025

Issued by Digital Marine, LLC, doing business as “Moor” and “Moor Yacht Crew” (“Moor,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of the MoorCrew.com website, mobile application, internal matching and messaging tools, crew profiles, employer postings, ad displays, the Moor Ads Portal hosted via third-party systems (e.g., Go High Level), and all services offered by Digital Marine, LLC (collectively, the “Platform”). By accessing or using Moor, you agree to these Terms. If you do not agree, you must not use the Platform.

1. Purpose of Moor

Moor is a digital platform designed to connect yacht crew (“Crew”) with yacht owners, brokers, captains, management companies, and other maritime professionals (“Employers”).

Moor provides tools to:

create and manage crew profiles
post and browse jobs
communicate through in-app messaging
store credentials in a digital locker
integrate with optional third-party verification providers such as Crewdentials

Moor facilitates introductions only. Moor does not employ Crew, does not place Crew, does not contract with Crew or Employers, and does not represent or negotiate on behalf of either party.

2. Account Registration

To access certain features, users must create an account and agree to:

provide accurate and current information
maintain confidentiality of login credentials
notify us of any unauthorized access

We may suspend or terminate accounts for:

false or misleading information
unprofessional conduct
abusive behavior
violation of these Terms

3. Services and Fees

3.1 Crew

Crew receive:

free profiles
up to two active posts
optional paid upgrades (e.g., Spotlight)

3.2 Employers

Employers receive:

two free job posts (90-day expiration)
paid upgrades including: Urgent Hire, PRO plans, Concierge services

3.3 Payments

All payments are processed securely through Stripe or authorized providers. Moor does not store cardholder data. All fees are final unless otherwise required by law. Refunds for technical issues or duplicate charges may be offered at our discretion.

4. Our Role and Disclaimer of Guarantees

Moor is an online information-sharing platform. We do not:

guarantee a job will be filled
guarantee a Crew member will be hired
guarantee the accuracy or legitimacy of user-provided content
verify credentials except through third-party partners
endorse any Crew member, Employer, or vessel
supervise interviews, safety standards, or employment conditions

We believe users and listings are as represented, but we are not liable for misrepresentations or misconduct by others.

5. Disclaimers, Representations & Limitations of Liability

5.1 General Information Only

Information provided through Moor is informational and does not constitute safety, legal, immigration, compliance, or employment advice.

5.2 User-Provided Information

Users are solely responsible for:

accuracy of profiles
accuracy of job posts
uploaded documents
certification validity
vessel details

Moor does not guarantee the authenticity or accuracy of user content.

5.3 Algorithm & Matching Disclosure

Moor uses automated systems to assist with matching, ranking, and filtering. These systems support human decision-making, do not guarantee performance or outcomes, and do not replace due diligence. Employers remain solely responsible for independent verification, interviews, compliance checks, and legal evaluations.

5.4 No Employment Agency

Moor is not a recruiter, a maritime placement agency, an employer, or a representative of Crew or Employers. Employment decisions are strictly between Crew and Employers.

5.5 User Interactions

Moor is not liable for cancellations, no-shows, withdrawals, safety incidents aboard vessels, contract disputes, damages, loss, injury, or misconduct, or immigration, visa, tax, payroll, or maritime compliance errors.

5.6 Payments & Refunds

Moor does not store financial information. Refunds are discretionary unless required by law.

5.7 International Use

Users must comply with applicable local laws, including maritime, tax, and employment rules in their respective jurisdictions.

5.8 Data Security

Platform data is stored in the United States. Verification data stored by Crewdentials is handled under their own policies and may be stored in the U.K. Moor does not sell personal data.

5.9 Right to Decline or Remove Content

We may remove misleading posts, fraudulent employers, abusive users, competitor advertisements, or unsafe/inappropriate content. Acceptance of a post or ad does not commit Moor to future acceptance.

5.10 Copyright Notice

6. Verification & Credential Storage

Crew may store documents in a digital locker. Crew choose who can view these documents. For third-party verification, Moor uses partners such as Crewdentials. Crewdentials independently manages and stores data. Moor does not collect, store, or control verification documents.

7. User Conduct

Users agree not to upload false, defamatory, or unlawful content; harass, abuse, or scam others; post copyrighted content without rights; scrape data or use automated tools; or misuse the platform or interfere with operations. Violations may result in termination.

8. Employer Verification

Employers may be asked to verify their identity or affiliation. We may remove employer listings believed to be fraudulent or unsafe.

9. Intellectual Property

All Platform content is the property of Digital Marine, LLC. Users retain ownership of uploaded materials but grant Moor a license to display and process content within the Platform.

10. Privacy

Use of the Platform is governed by our Privacy Policy. Moor complies with GDPR, CCPA, PIPEDA, and other applicable privacy frameworks as relevant.

11. Messaging Disclaimer

Moor provides an in-app messaging feature to allow Crew and Employers to communicate directly. Messages exchanged through the Platform are not monitored, reviewed, or verified by Moor. Users are responsible for exercising their own judgment and should avoid sharing sensitive, financial, or personal information within the messaging system.

12. Limitation of Liability

To the fullest extent permitted by law, Moor is not liable for indirect or consequential damages, financial loss, safety incidents, employment outcomes, user or vessel misconduct. Your sole remedy is to discontinue use of the Platform.

13. Indemnification

You agree to indemnify and hold harmless Digital Marine, LLC and its employees from claims arising from your use of the Platform, your uploaded content, your violation of these Terms, or your interactions with others.

14. International Use & Employment Law Disclaimer

Users outside the U.S. agree that data is stored in the United States, local employment laws differ, and Moor is not responsible for international compliance. Crew and Employers must comply with their own local and maritime regulations.

15. Termination

We may suspend or terminate your account for violating these Terms, unsafe or harmful behavior, or fraudulent or abusive conduct. Termination ends your right to access the Platform.

16. Trademarks

“Moor” and “Moor Yacht Crew” branding may not be used without written permission.

17. Governing Law

These Terms are governed by the laws of Washington State, USA. Disputes will be resolved exclusively in Pierce County, Washington courts.

18. Advertising Terms (MOOR Ads)

These Advertising Terms apply to all advertisements (“Ads”) displayed on MoorCrew.com or purchased through the Moor Ads Portal. By purchasing, submitting, or renewing advertising on Moor, advertisers agree to the Advertising Terms contained in this section as well as all other provisions of these Terms & Conditions.

The Advertising Terms include the rules governing advertising eligibility, early-adopter pricing, subscription renewals, advertiser responsibilities, prohibited content, our right to reject or remove ads, placement standards, performance disclosures, limitations of liability, refund practices, and termination rules. For additional advertising standards, including detailed placement rules, prohibited categories, and review criteria, please also refer to our Advertising Policy.

19. Updates to These Terms

We may update these Terms at any time. The latest version will always be posted with an updated “Last Updated” date. Continued use of Moor constitutes acceptance of updated Terms.

20. Contact

Digital Marine, LLC
Email: hello@moorcrew.com
Mailing Address: 3330 N Narrows Dr, Tacoma, Washington, USA